| dc.contributor.author |
Buckland, Jerry |
|
| dc.contributor.author |
Brennan, Marilyn |
|
| dc.contributor.author |
Fikkert, Antonia |
|
| dc.date.accessioned |
2012-02-14T16:10:27Z |
|
| dc.date.available |
2012-02-14T16:10:27Z |
|
| dc.date.issued |
2012-02-14 |
|
| dc.identifier.isbn |
978-1-894858-27-4 |
|
| dc.identifier.uri |
http://hdl.handle.net/10680/410 |
|
| dc.description |
55 pages. Appendices. |
en_US |
| dc.description.abstract |
This study reports on results from a mystery shopping method that was designed to see how lowincome
people were treated by banks in a simple shopping event. Banks that were shopped
include mainstream and fringe banks. Mystery shopping was used as a research method to obtain quantitative and qualitative
insights on the behaviour of financial service staff toward low-income people. |
en_US |
| dc.description.sponsorship |
Social Sciences and
Humanities Research Council (SSHRC) Canada. |
en_US |
| dc.language.iso |
en |
en_US |
| dc.relation.ispartofseries |
Research and Working Paper;48 |
|
| dc.subject |
Banking |
en_US |
| dc.subject |
Inner cities |
en_US |
| dc.subject |
Fringe banking |
en_US |
| dc.title |
How Well Are Poor People Served by Canadian Banks? Testing Consumer Treatment Using Mystery Shopping |
en_US |
| dc.type |
Book |
en_US |